What are Units? How is the number of Units that expire on the last day of each month calculated? How can we help? There is currently a delay of up to 10 days before Units are attributed to your Ubisoft account for purchases in the Ubisoft Store. To see more FAQs results, please refine your search criteria. There was an error processing your request. Sign in to open a support case.Ĭlear All Filters. Opening a support case is easy! Email us your issue or chat with an expert. The email address for your Ubisoft account is currently: Verify now. Hey Dark-El81! I mentioned this on another thread, but please try our guide here when creating your Support ticket. Trying to create a support case but have problem with this specific request. Please I need to do this before start playing ACV. Once the team is able to review it, they will reach out to you. Hi Did you get it fixed? I see your submitted ticket on the website.
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If you'd like to continue to request support via our support websiteI'd recommend completing our browser troubleshooting guide to see if the steps here help resolve this error for you.Īlternatively, please feel free to reach out to our support team over Facebook or Twitter. Our technical support team x ten words be happy to assist you further with this linking issue you're having. Hello divineheart! Welcome to the forums. I was unable to submit a support case on your website, because the form refuses to submit unless I select an error category, but choosing an error category removes the form from the page. I have tried to "unlink" the account, and then "relink" to my new PSN Account, but I get an error that says I can only re-link to the old account, which I cannot use. In order to be more efficient in your search, in what forum do you want to search? Log in. Please read and follow the instructions provided to complete this process. We have sent you an e-mail to enable you to verify your email address. PSA Thread of "Add this game to your account now and keep it forever" Verifying your email address also improves the security of your Ubisoft account, helps us provide you better support, and ensures you don't miss out on exclusive content, newsletters, and other special offers. In order to create threads, posts, and interact with the Ubisoft forums you need to have a Ubisoft account with a verified email address.